Business Analysis

Conduct requirement gathering workshops, design of business processes, define IT solution directions and functional designs. Combining in depth knowledge and experience in solution- and technical architecture together with strong business analyses skills, CRMFirst delivers workable and sustainable solutions based on best practices and industry standards.


Extensive track record when it comes to the development of Siebel with many years experience in development of applications and interfaces using technologies such as EIM, EAI, Web services, EBCs, VBCs, Business Services, Workflows and Policies.

CRMFirst has fulfilled the (technical) team lead role on various Siebel implementation projects and demonstrated how to manage end-to-end Siebel projects within time and budget, while ensuring the implementation of best practices and methodologies.

Quality Assurance

Experience for embedding quality controls in software development, such as coding best practices, applying architecture principles, code reviews and validation tools. CRMFirst has the knows how to translate technical issues and consequences to understandable explanations and -choices for both developers and management.